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Shipping policy

Last updated: 2 October 2026

This policy sets out the terms for the preparation, shipping and delivery of orders placed on ube-latte.com, an online store operated by NOVAPEAK (SASU, RCS Paris 101 061 455).

Delivery areas
We deliver within France and worldwide, to all countries offered at checkout.

Order preparation
Your orders are prepared and shipped from our logistics warehouse in France. Any order placed on a business day is shipped within 24 hours. Orders placed on a weekend or public holiday are shipped on the next business day.

Delivery times and shipping costs

  • Mainland France: delivery within 48 to 72 hours of shipping. Pickup point: €4.90. Home delivery: €5.90.
  • Europe: delivery by UPS within 48 to 72 hours of shipping. Shipping costs are calculated automatically at checkout based on the destination country.
  • Rest of the world: delivery by UPS within 5 to 7 days of shipping. Shipping costs are calculated automatically at checkout based on the destination country.

Free shipping
Shipping is free when you buy 2 or more products. The discount is applied automatically at checkout.

The delivery times stated are average observed times and may vary during peak periods or due to events beyond our control (strikes, adverse weather, customs inspections).

Order tracking
As soon as your order has shipped, you will receive a confirmation email containing your tracking number.

Customs duties and taxes
For deliveries outside the European Union, customs duties, import taxes or customs clearance fees may be charged by the destination country. These charges are not included in the price and are payable by the recipient.

Delivery address
Please check your address carefully when placing your order. If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected from the pickup point within the allotted time, the cost of reshipping will be borne by you.

Damaged, lost or delayed parcels
Products travel at our risk until they are delivered into your hands (or those of the person you have designated). If your parcel arrives damaged, please record your reservations with the carrier where possible and contact us within 48 hours with photos. If your parcel has not arrived within the stated delivery time, contact us: we will open an investigation with the carrier and, if the loss is confirmed, we will resend your order or refund you.

In accordance with Article L216-6 of the French Consumer Code, if delivery has not taken place within the stated time, you may require us to deliver within a reasonable additional period and then terminate the order if delivery does not take place within that new period.

Contact us
Email: contact@ube-latte.com
WhatsApp: +33 6 87 19 06 92

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Free shipping from 2 pouches

Tracked delivery in 48 to 72 hours in France and Europe.

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Any questions? Contact our team at contact@ube-latte.com.